American Express - Manager - Performance Analytics

- As a global leader in financial services, American Express has built its reputation on continual innovation and forward-thinking. And since we- re committed to becoming the world's most respected service brand, we continually strive to deliver the best possible service to our customers all around the world.

- Global Commercial Payments (GCP) provides a range of card programs and expense management tools to help companies around the world manage almost all the facets of their business spending - from travel and meetings, to everyday office supplies and raw materials. These solutions deliver a number of benefits to our customers including increased visibility into their business spending, added control, improved efficiency and cost savings.

- GCP continues to be a fast growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCP organization. The Global Product Development & Operational Excellence (GPD & OPS) organization, within GCP, is instrumental in ensuring achievement of these objectives.

- The DS&I is part of the GPD & OPS organization. It is the analytical engine that powers profitable business growth through consultative and innovative solutions across GCP. The listed job is an exciting opportunity for supporting the Global Product Development & Operational Excellence organization and be a part of the Performance Analytics in DS&I.

- Performance analytics measures and tracks the key metrics of the business and undertakes bespoke analytics to enable decision insights. These are the important indicators and valuable for Business Leaders to help determine whether the business is performing well or improvements need to be made. As a part of DS&I India, you will have the opportunity to develop and deliver business performance analytics to help the leadership team evaluate and drive business performance.

- The Manager of Business Performance reports into a Director and will lead a team to partner closely with leaders across Commercial Organization to provide best-in-class reporting including performance analysis, forecasting and preventative strategies in addition to value add analytics, to facilitate well-informed and effective decision making.

- Beyond the primary role as a people leader, this position requires the ability to drive strategic thought leadership on a wide-range of business priorities, lead and coach team members on how to deliver impactful insights, identify and promote global consistency & synergies where necessary.

Key Responsibilities include :

- Leading a high performing team and ensuring a close collaboration & partnership with regional & global stakeholders

- Ensuring accurate and timely reporting on performance analytics & packages to key stakeholders

- Delivering data-driven insights to stakeholders to uncover trends and underlying drivers of growth to inform business strategy

- Driving ongoing process improvements to reduce cycle time, increase accuracy and improve transparency

- Partnering with numerous regional teams to drive innovation, best practices and global synergies

- Handle ad hoc and sensitive queries related to the performance of the GCP organization with urgency, accuracy and discretion

- Design & deliver consistent regional/global reporting solutions for Senior Leadership & Field organization

Requirements :

- Strong business and financial acumen, with solid quantitative skills and creativity in developing insightful analytics

- Excellent communication, presentation, influencing and partnering skills

- Strong process management orientation with a proven ability to drive results across multiple projects simultaneously in a fast paced and highly matrixed environment

- Ability to make complex prioritization trade-offs and tactical decisions using sound business judgment, analytical and reasoning skills

- Interest in state of the art analytics and Business Intelligence tools

- Proven ability to attract, develop and lead a high performing and engaged team

- Strong relationship management and team orientation; ability to lead and influence others in a cross-functional environment

- Strategic thinker who can partner with key stakeholders to drive the direction of the business

- 6-8 years of relevant work experience and preferably a Master's Degree or equivalent