Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management, and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. Why work for American Express? - American Express for the 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work Hall of Fame. - A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Job Description : - Customer Insights Lead Business Analyst - The Global Customer Listening team within GSN (Global Servicing Network) is looking for a highly skilled professional with experience of mining data for quality, early warnings and patterns and the ability to translate algorithms/analyses into insights to drive Customer experience. The role holder will be an expert and drive projects in the field of Customer analytics by leveraging the Big Data environment and work closely with our stakeholders for continuous delivery. Key Responsibilities : - Responsible to identify key drivers of Advocacy and Satisfaction as measured through the Voice of Customer surveys & Complaints data by leveraging quantitative as well as qualitative analytic techniques and thereby, contribute to the organization's key priority around Customer First - Regularly engage with business teams & stakeholders to understand their needs and imperatives and operationalize a customer listening & analytics framework relevant in the space - Contribute towards identifying patterns, early warnings about aspects/ processes touching our customers, from the wide range of Operational, Customer behavior, Survey and Complaints feedback data available to us - Ability to translate data into actionable insights through strong process knowledge, analytics, and partner relationships - Conceptualize, test and prototype beta versions of algorithms independently working along with business counterparts in larger GSN organization and generate value for them - Capability of writing, debugging and compiling codes in multiple Machine Learning environment and not limited to Python/Pyspark, Apache Spark, R Spark etc. Requirements : 3+ years of experience with MS/MBA/BS in the following areas : - Statistical sciences/ Operations Research/ Quantitative methods from university of repute. - Experience in the field of Customer Satisfaction research and analytics. - Prior knowledge of GSN Risk processes and experience with Complaints data is highly preferred. - Strong experience in Python environment and libraries (scikit, nltk, pandas and numpy). Working knowledge of R, Spark, SAS, Tableau is preferred. - Proven experience of solving complex business problems using advanced analytic techniques like Regression, - Classification, Supervised or Unsupervised Recommenders, Deep iterative learning, Neural Nets etc. - Deep knowledge of Statistics and Math and ability to dissect problems from the first principle. Exposure to fields like Linear Algebra, Bayesian Statistics, Group theory is desirable. - Track record of analyzing multiple sources of data to distill insights and drive business outcomes to help improve Customer Satisfaction. - Strong ability to work in cross functional teams and drive partnerships/ relationships. - Excellent data presentation and visualization skills. - Hands on knowledge of Hive QL. Schedule (Full-Time/Part-Time) : Full-time Job type : Permanent Industry Type : Digital Commerce The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Lead Business Analyst - Customer Insights  

American Express - Lead Business Analyst - Customer Insights   ,Job Description for American Express - Lead Business Analyst - Customer Insights   in American Express in  Gurgaon/Gurugram for (3-8) years of experience. Apply Now!

Job Description for American Express - Lead Business Analyst - Customer Insights   in American Express in  Gurgaon/Gurugram for (3-8) years of experience. Apply Now!