Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

This position is responsible for new employee on-boarding performance, delivery of tenured training, and learning engagement for CFN, GCN & GFPS processes supported in India Market. The position will also interface with Learning colleagues and site business function leaders and teams.   Responsible for leading a team of Learning professionals, the incumbent will be accountable for building and leveraging relationships to deliver on the learning for Global Servicing Network market remit. This position is part of a global Learning network and, as such, will be engaged in global projects, sharing and implementing best practices, working towards a global and consistent approach to learning and driving continuous improvement in the quality, effectiveness, and efficiency of training.   The successful candidate will own the delivery of a variety of dynamic learning initiatives within the market across all business processes assigned to ensure our employees have the required skills and knowledge to meet desired business outcomes, powering customer engagement, improving collections effectiveness and driving business results at the right margin.   Key accountabilities :   - Elevate new hire speed to proficiency, retention and productivity   - Working with the Director Innovation/Future Learner to stay current with learning trends to drive innovation and evolution of our learning, elevating learning relevance, effectiveness, and efficiency   - Working with the Director of Enrichment & Leadership to leverage VOCM and business input to address gaps and opportunities and incorporate into apprentice and tenured curricula as appropriate   - Monitor post-training performance in order to continually elevate the Learning design, deployment and address apprentice and tenured speed to proficiency, retention, and productivity   - Coach and develop team members into Learning professionals, driving enhanced employee engagement and outcomes   - Manage business partner relationships, all Line of Business stakeholders in the region and facilitate sharing of learning metrics, results and strategies   This role may be subject to additional background verification checks.   Qualifications :   - Prior professional experience in learning delivery or design, including understanding of adult learning principles, using best practices in learning approaches and learning technologies to drive performance, is strongly preferred   - Exceptional people leader with proven experience developing, managing and motivating team members; experience leading remotely across multiple locations is preferred   - Passion for the customer experience and proven ability to drive performance results   - Proven ability to build and leverage relationships at all levels   - Must be self-motivated and have a strong passion for learning   - Clear, confident, influential leadership/communication style that welcomes debate but ultimately drives consensus - highly collaborative   - Excellent communication skills - written and verbal   - Passion for Growth Mindset, challenging status quo and must be extremely flexible & adaptable   - Strong ability to effectively navigate through a global, matrix environment   - Highly effective at decision making, workload prioritization and project management   - Highly effective at problem analysis and resolution   - Ability to act as change agent and proven experience in driving implementation of strategies and solutions to accelerate continued evolution of Global Servicing Learning Network to a world-class learning organization   - University graduate or equivalent combination of education and business experience   Job type- Full Time  Industry Type - Human Resources   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Haryana

Others

American Express - Director - Training & Development 

American Express - Director - Training & Development  ,Job Description for American Express - Director - Training & Development  in American Express in  Haryana Others for (10-15) years of experience. Apply Now!

Job Description for American Express - Director - Training & Development  in American Express in  Haryana Others for (10-15) years of experience. Apply Now!