Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : Focus American Express has embarked on an exciting transformation journey to boldly pursue big ideas that power transformation advances for the company. As a Service Assurance and Engineering Team with expertise in groundbreaking technology transformation, we drive service assurance for business-critical capabilities. Our engineering team is nimble, creative and empowered to improve customer experiences and services. As a leader of this team, you get the best of both worlds by partnering with developers to build state of the art capabilities as well as being able to assure reliable customer experiences. If you- re ready to take on a challenge and make an impact, American Express is a phenomenal place to further your career. Organizational Context - As a Service Assurance and Engineering Director, you will be required to provide leadership for service assurance, engineering and world-class customer experiences with creative thinking and a continuous improvement mindset. You should have experience driving service performance and makes sure customer experience requirements are met or exceeded through the adoption of modern support process, tools, talent and technology. You will be required to lead strategic planning and continuous improvement practices around highly available, resilient, predictive, automated and resource efficient technology platforms. Key Responsibilities -&nbsp; - Ensures their teams successfully support seamless business services through excellence in application performance and highly available environments. - Drive ongoing enhancements to skills, tools and processes to produce highly effective and efficient resource utilization - Promotes Data-driven mindset for decision making and strategic prioritization - Ensure critical environment and service data is the foundation for strategic prioritization and is continuously available to peers and partners - Engage with continuous delivery and continuous improvement teams and processes to ensure ongoing inclusion of non-functional requirements and service assurance best practices - Collaborate with development partners to ensure frictionless and automated change to the production environment through risk mitigating deployment practices and architecture - Ensure adherence to critical compliance, ITSM and disaster recovery methodologies and processes - Promotes predictive analytics focused on preventing customer impacts, identifying deviation from expected performance and reduction in technical debt Leadership -&nbsp; - Thought leadership/creative problem solving to challenge the status quo and drive progressive improvement - Cultivate an environment of continuous engineering improvement through mentoring, feedback and metrics - Promote and support adoption of new technology, agile improvement and a culture of ingenuity and appropriate risk-taking - Ensure alignment of strategy, process, tools/methods with development and operational peers to execute support roadmaps - Collaborate with other leaders for transformation journey goal and work with your team to ensure the goal are timely met - Communicate effectively to partners and leadership - Develop strong working relationships with executive leaders, business partners, and stakeholders in order to achieve results and enact wide-scale impact across the enterprise - Champion the resolution and elimination of non-application issues (3rd party upstream issues, infrastructure issues, storage, database, network, file transfer etc.) Qualifications Experience - 12+ years leading support for large, complex, cross-functional environments - Experience in a broad range of software development and operations technologies such as Infrastructure, virtualization, load balancing, containers, JVMs, web servers, application debugging, queueing technologies, caching technologies, databases, routing and switching, etc. - Prior relevant technology and business/industry work experience including extensive hands-on experience in architecture design and deployment, systems life cycle management, infrastructure planning and operations - Bachelor's Degree in computer science, computer science engineering, or related experience required; advanced degree preferred - Proven experience attracting, hiring, retaining and leading top engineering talent - Experience with Organizational Transformation - Experience with Scrum, Kanban, or another Agile application development methodology High-performing Behaviors - Combine technical expertise, a continuous improvement and automation mindset, with a foundation in systematic and rational root cause analysis to drive opportunities to make things faster and better - Customer Focused - Does what is right for the customer - Be a change agent and willing to challenge status quo while helping to drive the necessary changes - Drive innovation in processes, software, and open source to meet the needs of the customer - Proven ability to effectively resolve conflict - Ability to influence management matrix in order to achieve outcomes without direct responsibility Knowledge/Skills : - Knowledge of financial industry standards and business practices - Ability to build and leverage strong relationships with your team, business and technology partners - Understanding of multi-tier application architectures and support of service virtualization, API based data journeys and private/public cloud based environments - Understanding monitoring and logging technologies, including complete event driven ecosystems and time-series or machine-learning concepts from a product owner and customer experience perspective - Comprehensive theoretical and practical understanding of support-based automation, self-healing and first touch response process and technologies Technology Core Competencies - Adaptive Communication - Agile Practices - Industry and Company Knowledge - Organizational Change Management - Technical Acumen - Technology Industry Trends Game Changers - Adaptability - Collaboration &amp; Teamwork - Continuous Improvement - Courage - Curiosity - Ingenuity - Servant Leadership - Tenacity Role Core Competencies Technical - Emerging Technologies - Programming languages and frameworks - Programming/Software Development - ITIL/SDLC Methodologies and Practices Functional - Business Analysis - Data Analytics - IT Infrastructure - Network Support - Release &amp; Deployment High-performing Behaviors - Combine technical expertise, a continuous improvement and automation mindset, with a foundation in systematic and rational root cause analysis to drive opportunities to make things faster and better - Customer Focused - Does what is right for the customer - Be a change agent and willing to challenge status quo while helping to drive the necessary changes - Drive innovation in processes, software, and open source to meet the needs of the customer - Proven ability to effectively resolve conflict - Ability to influence management matrix in order to achieve outcomes without direct responsibility Leadership : - Analytical Thinking - Builds High Performing Teams - Coaching and Mentoring - Decision-Making - Executive Presence - Influence and Negotiation - Strategy Formulation Business : - Facilitation - Problem Solving - Analytical Thinking - Builds High Performing Teams - Coaching and Mentoring - Decision-Making - Executive Presence - Influence and Negotiation - Strategy Formulation - Business - Facilitation - Problem Solving Job type- Permanent Industry Type - Digital Commerce The Apply Button will redirect you to the website. 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Gurgaon/Gurugram

Haryana

American Express - Director - Service Assurance & Engineering 

American Express - Director - Service Assurance & Engineering  ,Job Description for American Express - Director - Service Assurance & Engineering  in American Express in  Gurgaon/Gurugram Haryana for (12-15) years of experience. Apply Now!

Job Description for American Express - Director - Service Assurance & Engineering  in American Express in  Gurgaon/Gurugram Haryana for (12-15) years of experience. Apply Now!