Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Responsibilities : The objective of the GSN MIS &amp; Analytics team is to ensure that all levels of the organization have the information they need to understand their performance and the tools &amp; capabilities to drive improved performance. A key aspect of this objective is performance management, which is defined as the reporting, tools &amp; analytics used to help our front line employees understand and drive their performance. The Director - Performance Management &amp; Incentives will have the responsibility of defining, implementing and maintaining a performance management program for the front line employees and leaders across GSN processes. Responsibilities may include: - Lead a global team of Managers and Analysts which will drive initiative which support GSN's performance management. - Develop a strong relationship with operations to ensure a robust communication strategy is in place - Define and develop a strong pay for performance (P4P) program across GSN processes - Partner with Technologies to maintain and enhance the production platforms that are used to deploy performance management programs (ROP &amp; Compass) - Create strong partnerships with HR, Incentive Governance and Finance teams to deliver an optimal pay for performance programs - Define and develop goal metrics for GSN operational processes, determine the approach to summarize metrics and build systems to communicate metrics and overall performance to front-line - Ensure strong coaching tools exist across operations processes to enable operations leaders to understand and drive the performance of front-line employees - Monitor the daily, weekly and monthly production processes that source key data, build metrics, create reports, etc. in support of the performance management program - Collaborate across processes and leaders to determine how to align key performance management platforms, processes and practices. Qualifications Required Skills / Qualifications: - Strong people leadership skill, with proven success in leading a global team - Empowers others to succeed, develops talent, and builds followership - Demonstrated strategic thought leadership; ability to assess business objectives / strategies and define appropriate performance management and measurement system - Experienced changed agent, proven ability to lead others through change - Demonstrated experience in driving results across a cross-process, matrixed and global organization - Proven ability to build and leverage relationships and collaborate effectively with key partners - Strong thought leadership and problem-solving skills - Ability to challenge the status quo to drive innovation and change - Strong technical skills focused on data management, metrics / report development and performance management - Demonstrated experience with partnering with Technology in building capabilities / tools - Highly analytical with ability to translate analytics and data into actionable insights - Previous experience in performance management, a plus <div> </div> Job type- Full Time Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Director - Performance Management & Incentives 

American Express - Director - Performance Management & Incentives  ,Job Description for American Express - Director - Performance Management & Incentives  in American Express in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!

Job Description for American Express - Director - Performance Management & Incentives  in American Express in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!