Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : Why American Express? There's a difference between having a job and making a difference. American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We- ve also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision. Responsibilities : - This position is responsible for generating, maintaining, revising, and executing the long-term and short-term staffing plans. - This position provides on-going analysis of staffing performance and manages the determination and implementation of additional resources/alternative plans when necessary. Specific responsibilities include but are not limited to : - Developing and maintaining network-wide staff planning models as well as driver metrics (availability, chat handle time, hiring, attrition, overtime) as throughput into the overall short-term and long-term capacity and staff planning. - Reporting of key performance indicators such as volume forecast, hiring adherence, attrition, abandon rate performance and chat handle time performance. - Manage data flow of multiple sources of information for integrity and accuracy into the short-term and long-term planning models. - Complete necessary ad hoc analysis and recommendations to meet or exceed the business goals of service, quality, customer metrics and configuration optimization. - Develop key metrics and improvement goals for each program to measure success.- - Qualifications : Experience : - Workforce planning experience required - minimum 2-3 year. Should have worked on Capacity Planning stream of Work Force Management. Functional/Technical Skills/Capabilities : - Strong technical skills are required and include Microsoft office (expert level Excel), workforce management software (preferred Aspect eWFM). - Experience in a fast-paced incoming call center environment with an extensive background in end-to-end workforce management and call center operations. - The candidate must possess high motivation, enthusiasm, and dedication to deliver results within strict time frames. - Requires strong decision-making skills and the ability to resolve complex problems independently. - Demonstrated problem solving, quantitative analytical and logistical planning skills, with the ability to create, analyze and interpret data and trends and act upon opportunities to achieve business objectives. - Excellent written and oral communication skills as well as the ability to influence without direct authority using data and analysis are required; must be able to communicate effectively within multiple levels within the organization.- - Job type- Permanent Industry Type - Finance The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Capacity Planning Analyst 

American Express - Capacity Planning Analyst  ,Job Description for American Express - Capacity Planning Analyst  in American Express in  Gurgaon/Gurugram for (2-3) years of experience. Apply Now!

Job Description for American Express - Capacity Planning Analyst  in American Express in  Gurgaon/Gurugram for (2-3) years of experience. Apply Now!