Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : Why American Express? There's a difference between having a job and making a difference. American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We- ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision. Purpose of the Role : - Provide Workforce Management/SLP support to th business process. Critical Factors to Success : - Ensure effective workforce management to ensure all SLP metrics are met, maintain data integrity and deliver Experience : - Prior experience in managing Capacity Planning/eWFM/Inventory management/Service level Planning. - Minimum 2 years of Work experience in the relevant field. Qualifications : Academic Background : - Graduate/Post Graduate in Mathematics/Statistics or MBA would be preferred Functional Skills/Capabilities : - Should have strong Analytical ability/skills. - Should possess excellent presentation skills. - Excellent Project management skills. - Strong communication skills with a proven ability to translate business requirements into technical solutions. - Ability to deliver under tight timelines. - Intellectually curious with a desire to learn and understand the business - Critical thinker who exhibits good judgment and intuition (based on experience), knowing when to question outcomes or ask questions based on business/common sense. - Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision. - Self-starter with ability to execute with Minimal Direction and strong attention to details. Technical Skills/Capabilities : - Workable experience in using MS Excel for data manipulation and analysis. Candidates having working experience with Macro, SQL, Tableau & VBA, Avaya & eWFM tools will be Preferred Job type- Permanent Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Business Analyst - Workforce Management 

American Express - Business Analyst - Workforce Management  ,Job Description for American Express - Business Analyst - Workforce Management  in American Express in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!

Job Description for American Express - Business Analyst - Workforce Management  in American Express in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!