Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : Why American Express? There's a difference between having a job and making a difference. American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We- ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision. Function Description : - Global Services Group (GSG) brings together the company's external and internal servicing functions, and includes the below world-class organizations: - Global Servicing Network, which provides exceptional care to our external customers, and - Global Business Services, which provides many of the vital internal services that make American Express run efficiently Global Business Services : - Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express. GBS colleagues manage procurement, real estate, sales operations & business enablement, and partner with business units to execute complex change initiatives. - Emerging as the Enterprise Sales Operations & Business Enablement utility (SABE) within GBS is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization. - GBS & SABE's vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing group's effectiveness through innovative use of technology & process transformation. Responsibilities : - Interface with client managers or marketing managers to align on marketing campaign objective - Suggest and apply industry wide best practices on segmentation and campaign execution - Develop and execute campaigns using RedPoint campaign management tool for B2B Campaigns - Interface with third party vendors e.g. CheetahMail for successful delivery of file - Ensure accurate targeting and implementation of campaigns Assist the client campaign execution team in tracking of : a. Campaign projects b. Campaign analysis c. Ad hoc requests - Create and deliver campaign invoices Critical Factors to Success (Outcome Driven) : Business Outcomes : - Focus on delivering business results with servicing and innovation at their core - Enhance customer service experience by incorporating self-servicing capabilities - Develop and execute accurate campaigns for B2B Campaigns Leadership Outcomes : - Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. - Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings - Demonstrate learning agility, make decisions quickly and with the highest level of integrity - Lead with a digital mindset and deliver the world's best customer experiences every day Past Experience : - 2+ years with relevant experience across - Campaign Management tool on Redpoint / Epiphany and UNICA. - SAS and SQL Preferred : Exposure to Campaign Management life cycle Academic Background : - Bachelor's or Master's degree in Business or Analytical focus (e.g. Finance, Statistics, Math, Accounting or Economics) and/or Engineering plus three years- work experience in relevant Industry and Domain Functional : - Problem solving skills - Strong business acumen - Ability to prioritize and derive key insights - Stakeholder management - Data handling and reporting - Analytical thought process Preferred : - Exposure to Campaign Management life cycle. Technical - SQL - Reporting Capabilities & VBA programming Preferred : SAS Platforms : - MS Office Suite - Visual Basic Applications/ MS Access - SAS - Python - Redpoint - UNICA - Epiphany Preferred : - Redpoint - UNICA Job type- Permanent Industry Type - Finance The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Business Analyst - Campaign Segmentation 

American Express - Business Analyst - Campaign Segmentation  ,Job Description for American Express - Business Analyst - Campaign Segmentation  in American Express in  Gurgaon/Gurugram for (2-6) years of experience. Apply Now!

Job Description for American Express - Business Analyst - Campaign Segmentation  in American Express in  Gurgaon/Gurugram for (2-6) years of experience. Apply Now!