Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description: Why American Express? - There's a difference between having a job and making a difference. - American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. - We've also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. Come join us and realize your potential. Function Description : Act as the Blue Prism automation and platform SPOC towards business team for resolving any process and platform related issues. Purpose of the Role : - Act as the Blue Prism automation and platform SPOC towards business team for resolving any process and platform related issues. Responsibilities : - Solve issues that arise in day to day running of RPA processes and provide timely responses and solutions as required. - Analyze business processes, identify automation opportunities, and assess automation feasibility. - Define BP monitoring best practices and implement the same with support from T1/T2/BOT controller teams. - Knowledge on any of the RPA technologies such as Blue prism, Automation Anywhere or any other. - Evolve and implement continuous improvement methodologies working in tandem with the BOT controller teams for improving sprint performance. - Investigate and diagnose BP incidents to restore a failed RPA Service as quickly as possible. - Provide advanced technical support for investigation and diagnosis for resolving BP platform related incidents to ensure Service Level Agreements/Operational Level Agreements are compiled. - Escalate unresolved Incidents to BP for support - Provide guidance for documenting troubleshooting steps and service restoration details. - Create and submit knowledge articles. - Work with database, infrastructure, application, platform and support partners for issue isolation and resolution as the case maybe. Qualifications : Past Experience: Experience: 3 - 7 Years Academic Background: Qualification : BE / B. Tech / MCA and RPA certification is mandatory Functional Skills/Capabilities : - Understand system and business change cycles to ensure automated processes are proactively amended to reflect changes - Provide escalation point for the effective removal of blockers and escalation at all levels - Identify and manage risks and dependencies and effectively manage these across internal departments and Blue Prism as necessary. - Proven experience of successfully delivering high quality solutions in high pressure, structured environments using standard project management techniques and disciplines - Ability to liaise with senior level external supplier and internal stakeholder representatives in a rational and measured manner to communicate project progress, issues, risks and solutions - Background in software delivery with excellent client facing skills - Strong technical and analytical skills to be able to quickly identify the issues and suggest a suitable workaround or solution to fix the problem - Team player, who can collectively drive discussions and arrive at conclusions - Flexibility to work in any time zone as required for fulfilling the job requirements. - Flexible and responsive to changing work patterns and demands - Ability to work and deliver in challenging cross functional teams and environment - Excellent written and verbal communication skills Technical Skills/Capabilities : - Solve issues that arise in day to day running of RPA processes and provide timely responses and solutions as required. - Analyze business processes, identify automation opportunities, and assess automation feasibility. - Define BP monitoring best practices and implement the same with support from T1/T2/BOT controller teams. - Knowledge on any of the RPA technologies such as Blue prism, Automation Anywhere or any other. - Evolve and implement continuous improvement methodologies working in tandem with the BOT controller teams for improving sprint performance. - Investigate and diagnose BP incidents to restore a failed RPA Service as quickly as possible. - Provide advanced technical support for investigation and diagnosis for resolving BP platform related incidents to ensure Service Level Agreements/Operational Level Agreements are compiled. - Escalate unresolved Incidents to BP for support - Provide guidance for documenting troubleshooting steps and service restoration details. - Create and submit knowledge articles. - Work with database, infrastructure, application, platform and support partners for issue isolation and resolution as the case maybe. Knowledge of Platforms : - Solve issues that arise in day to day running of RPA processes and provide timely responses and solutions as required. - Analyze business processes, identify automation opportunities, and assess automation feasibility. - Define BP monitoring best practices and implement the same with support from T1/T2/BOT controller teams. - Knowledge on any of the RPA technologies such as Blue prism, Automation Anywhere or any other. - Evolve and implement continuous improvement methodologies working in tandem with the BOT controller teams for improving sprint performance. - Investigate and diagnose BP incidents to restore a failed RPA Service as quickly as possible. - Provide advanced technical support for investigation and diagnosis for resolving BP platform related incidents to ensure Service Level Agreements/Operational Level Agreements are compiled. - Escalate unresolved Incidents to BP for support Behavioral Skills/Capabilities : - Enterprise Leadership Behaviors - Set The Agenda : Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective - Bring Others With You : Build the Best Team, Seek &amp; Provide Coaching Feedback, Make Collaboration Essential - Do It The Right Way: Communicate Frequently, Candidly &amp; Clearly, Make Decisions Quickly &amp; Effectively, Live the Blue Box Values, Great Leadership Demands Courage Job type- Permanent Industry Type - Technology The Apply Button will redirect you to website. 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Gurgaon/Gurugram

American Express - Analyst - Robotics Process Automation Production Support 

American Express - Analyst - Robotics Process Automation Production Support  ,Job Description for American Express - Analyst - Robotics Process Automation Production Support  in American Express in  Gurgaon/Gurugram for (3-7) years of experience. Apply Now!

Job Description for American Express - Analyst - Robotics Process Automation Production Support  in American Express in  Gurgaon/Gurugram for (3-7) years of experience. Apply Now!