Amazon.com - Site Merchandiser

Job Description for the Role of Site Merchandiser at Amazon

- Are you customer obsessed, smart and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce? Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses? Are you interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our Marketing team and help define the course of the Amazon business.

- Amazon's vision is to enable customers globally to find, discover, and buy anything online. The company’s sales figure was at $48 billion in 2011 and is expected to grow by more than 25% this year. Amazon.com operates along with its affiliate websites, across the globe, delighting millions of customers every day.

- We are looking for a smart, metrics and results-oriented Site Merchandiser who will be instrumental in improving customer experience and growing our business.

- The site merchandiser will be responsible for ensuring the best customer experience in one or more product line(s). He/she will plan, coordinate, and create emails and pages across the site; create and analyse metrics dashboards following traffic, click through, conversion, adoption and other web metrics. He/she will report on performance and action plans to the management team; will propose, plan and execute new features and projects, partnering with business and technical teams to achieve goals. He/she will help to drive feature launches and site improvements to completion by coordinating with project managers, developers, designers, and peers across the organisation.

What will your responsibilities include?

- Tracking and analysing customer needs based on customer behaviour including searching, browsing and purchasing

- Formulating and executing the marketing plan. This includes email programs, new product launches, cross-category placements, developing and executing Amazon site-wide events etc.

- Developing storewide promotions and working closely with Vendor Managers and In-stock Managers to schedule and execute them

- Designing and executing successful online customer experiences

- Identifying problems and opportunities and responding accordingly, engaging cross-functional teams where necessary

- Developing and managing SEO initiatives, free search improvement projects, online ads, social media campaigns and new traffic-driving content strategies

- Analysing and sharing relevant metrics and best practices from the executed initiatives across the organisation

- Developing, testing and analysing new tactics to increase conversion rates and sharing them within the organisation

What are we looking for?

- Excellent written and verbal communication skills

- Strong bias for action and ability to prioritise

- Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities

- Ability to use hard data and metrics to make and support decisions

- Demonstrate organisational skills, flexibility and ability to produce results in a fast paced environment

- Capability to meet our technical requirements, which include Excel, and the ability to learn XML basics and our in-house tools, quickly

- An understanding of and passion for e-commerce

Location: Bangalore

Prior Work Experience: Prior work experience is mandatory. Relevant experience in retail, marketing or communications will be preferred.

Basic Qualifications

What are we looking for?

- Excellent written and verbal communication skills

- Strong bias for action and ability to prioritise

- Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities

- Ability to use hard data and metrics to make and support decisions

- Demonstrate organisational skills, flexibility and ability to produce results in a fast paced environment

- Capability to meet our technical requirements, which include Excel, and the ability to learn XML basics and our in-house tools, quickly

- An understanding of and passion for e-commerce

Preferred Qualifications

What are we looking for?

- Excellent written and verbal communication skills

- Strong bias for action and ability to prioritise

- Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities

- Ability to use hard data and metrics to make and support decisions

- Demonstrate organisational skills, flexibility and ability to produce results in a fast paced environment

- Capability to meet our technical requirements, which include Excel, and the ability to learn XML basics and our in-house tools, quickly

- An understanding of and passion for e-commerce