Amazon - Subject Matter Expert - AMXL Capacity Planning

AMXL Capacity Planning

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun

AMXL is looking for a talented, innovative, hands-on and customer-obsessed Program Manager for AMXL Capacity planning workstream. Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills and should be able to juggle multiple tasks at once. Ideal candidate must exhibit strong analytical skills and have proficiency in following tools: SQL and Advanced Excel. This job requires the candidate to constantly hit the ground running and ability to learn quickly.

In terms of Amazon Program Manager Role Guideline, the incumbent should display the following for this role:

1. Manage complex initiatives, deliver critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require work with multiple teams in and/or across organizations.

2. Accountable for the overall strategy of a large program and successfully manage all stages (from concept to delivery). Your program meets challenging business goals financial or other metrics.

3. Understanding the interdependencies of the business problems you help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and influence team priorities and business strategy through data-driven contributions.

4. Communicates ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. Partner successfully with customers, stakeholders, and engineering teams.

5. Define clear goals and objectives and drive crisp decisions in the program about what projects move forward and in what priority order. Proactively identify risks and bring them to the attention of team and stakeholders with plans for mitigation before they become roadblocks

6. Judiciously add, refine, and remove procedures. Increase the productivity and effectiveness of the teams by applying project management best practices

Key job responsibilities:

The incumbent will (a) be a subject matter expert in Capacity Planning activities (b) be a POC responsible for coordinating with stakeholders for building the intended capacity in the network and (c) driving process improvements, product enhancements to help improve planning accuracy and thus reduce overall costs while maximizing the speed offering and improving the reliability of our deliveries. Specifics of the scope of role include:

1. Drive network initiatives of cost and speed efficiency which pertain to AMXL capacity planning. This would mean working with Speed, Ops and Finance teams to identify areas to achieve 0D or 1D GVS goals

2. Constantly improving on the planning processes for AMXL for peak and BAU through incremental improvements and analytics

3. Driving tech and analytics enhancements in partnership with ATE, AOP, CO and RoW Product teams to improve planning accuracy and granularity.

4. Identifying the global standards for planning processes and working with peer groups within and outside IN to migrate towards global parity with other mature networks such as NA or EU

5. Engage with operations teams to unblock the network and provide medium term visibility on network volumes to enable them to build capacities

The key leadership principles that are important in this role are Ownership, Deep Dive, Earn Trust, Invent and Simplify and Bias for Action

The functional proficiency expected from the incumbent in this role are strong stakeholder management (able to influence without authority and align team priorities to current initiatives), inclination to tech and analytics, strong program management (to provide visibility to stakeholders, track project critical tasks, milestones, goals and mitigate any risks thereof), setting mechanisms (to ensure that there are systematic levers to sustain change initiatives that the team drives)