Amazon - Senior Program Manager

This is a high visibility role in the account management team that is looking for a Senior Program Manager with a strong delivery record and proven program management experience. This candidate will work cross-functionally to deliver operational improvements and drive process efficiency. This role requires performing dive deeps to ambiguous problems, identifying and scoping large programs, managing program timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, program management and executive presentation skills are essential.

Key job responsibilities:

- Drive cross-functional strategic initiatives to continuously improve processes and seller experience

- Performing dive deeps into the multiple elements that govern the decision making to launch or expand programs.

- Working closely with the central program teams and operation stakeholders, understanding their strategies and processes

- Working closely with product teams to see through the product interventions needed for the program to scale

- Working closely with operations, finance and category teams to manage short term commitments to overall goals, and making sure they stay on track.

- Benchmarking programs/practices with the best in class (internal and external), and using it to own and influence the long-term vision.

- Innovating to improve customer experience, and relentlessly working towards contributing to the seller success.

Loop competencies:

Basic qualifications:

- 5+ years of working cross functionally with tech and non-tech teams experience

- 5+ years of program or project management experience

- 5+ years of delivering cross functional projects experience

- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications:

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field