Amazon - Senior Manager - Program Management - Payment Risk Operations

Senior Manager Program Management, Payment Risk Operations, Amazon - Bangalore

Key job responsibilities :

Mandatory :

- Manage a team of 2-3 Operations managers and an overall operations team of 500 employees

- The right individual will have solid business judgment, effectively communicate team goals, and drive a fast paced organization to deliver results with a focused and pragmatic approach to the business

- Achieve operational excellence and drive process improvements

- Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model

- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI

- Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality

- Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment

- The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience

- Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program management