Amazon - Senior Abuse Specialist - Abuse Risk Mining Operations

Senior Abuse Specialist - PWD (Person with Disability) Hiring

Abuse Risk Mining (ARM) Operations (previously Abuse Squad) started in June 2015 with the intention of early identification of abuse patterns MOs (Modus Operandi). The team transitioned to Abuse Risk Mining in September 2016 and is based out of HYD and BLR (starting April 1, 2019) with 15 investigators and 1 manager. The core job of Abuse Risk Mining Investigations is to help reduce concessions losses, close any gaps in our ML models and supports the Buyer Abuse Product team to make Amazon the safest and most trusted place on Earth by protecting the innocent and preventing the malicious. Abuse Risk Mining Investigators (ARMI) support this mission by identifying patterns of risky transactions that are completed on our platform, recommending a solution for the root cause of the miss (system, OPS, or process) and then partnering with stakeholders to implement the solutions. ARM along with Product Analytics team thrives to continuously raise the bar in improving the service standards for our customers, with zero defects, at the lowest cost possible. Abuse Risk Mining Team plays a critical role in reducing bad debt, providing operational insights into bad debt drivers through deep dives and investigations on system and manual misses. ARMIs work continuously with stakeholders to build trust-based relationships in order to investigate Abuse cases and address escalations while creating long-term, systemic solutions for a world-class Customer experience.

Key job responsibilities :

I. Goes above and beyond the standard SOPs & challenges the status quo to improve process and help in Bad debt reduction programs. Identify, prioritize and coordinate work streams as necessary including exceptional organization skills, multi-tasking, time management, and meeting deadlines with minimum OR no supervision

II. Develop & apply domain/process expertise; Serves as the primary resource, escalation point and Subject Matter Expert for the Buyer Abuse Stakeholders

III. Influence and implement specified analytical approach; Solve well-defined tasks with clear requirements and limited ambiguity

IV. Communicate analysis and work with business stakeholders to understand its value

V. Write efficient SQL/MDS/Redshift/ETL queries for data extraction; Convert data to make it analysis- ready through basic descriptive(s), aggregations, and pivots

VI. Provide visibility and updates to manager regarding project timeline and deliverables; prioritize workload and communicate status to manager and stakeholders

VII. Participates in special projects involving the Senior leadership team

VIII. Candidate embodies Amazon's Leadership Principles and is a role model amongst their peers

IX. Acts as Solution Provider, drives productivity & quality and is a Problem Solver; is a Live-Wire in the team and brings positive energy on the floor even in the face of challenges; cognizant of their behavior and how it impacts team morale

X. Assist in training needs and support peers with best practices & knowledge transition

XI. Creates and manages relationships with members of other business teams and stakeholder to foster collaboration for efficient solutions

XII. Aggressively seeks out opportunities across functions to improve and effectively push process improvements for Customer Experience.

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