Amazon - Regional Manager - Customer Excellence System

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We recently launched our operations in India through Amazon.in, working tirelessly to bring the world's most customer centric online shopping experience to the Indian consumer.

Do you have an obsession for customers and a strong interest in building innovative solutions? Do you have proven analytical capabilities, exceptional communication, project management skills, ability to root cause and permanently eliminate defects, and possess the ability to multi-task and thrive in a fast-paced environment?

We are seeking a senior leader to join our team responsible for managing regional ACES for our Fulfillment Centers in a fast-paced, dynamic work environment. ACES Leader leads a group of regional managers focused on supporting Fulfillment Centers (FCs) improvements made on behalf of Amazon customers, to drive standardization efforts, act as liaisons with other departments, provide process skills to the FCs, support FC launches, support FC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the FCs.

The ACES Leader's mission is to help FCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. The successful candidate:

- Is smart, hard-working and creative person who loves business, loves solving difficult problems and loves 'getting it done'

- Can think big and develop new ideas, simultaneously good at nurturing new ideas and applying high standards to weed out those that are least valuable.

- Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis.

- Has the ability to partner to build and execute on new initiatives and roadmaps each year.

- Will compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements.

- Build relationships and identify with stakeholders across the organization.

- Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.

- Possesses or can quickly learn fulfillment center operational skills to identify and implement solutions that scale with our scale.

Basic qualifications:

- 7+ years in project/program management/Inventory Control/Quality Assurance, or Lean 6-Sigma is required.

- Bachelor's degree in either a technology or business discipline from a reputed institute.

- History of successfully managing multiple projects - work prioritization, planning and task delegation.

- Ability to think both strategically and tactically

- Curiosity to dig several layers deep into metrics, have an innate desire to understand key drivers and whether they are the correct or best metrics to measure/manage a business or process

- Proven track record of taking ownership and driving results on technical projects and history of establishing effective process for ongoing programs.

- Exceptional interpersonal and communication (both written and verbal) skills

- Experience managing people

- Self directed travel as necessary, up to 50%

Preferred qualifications:

- MBA from a premier institute preferred

- Experience with an e-commerce company is a plus

- Ability to multitask and manage multiple projects - work prioritization, planning and task delegation

- Proven track record of taking ownership and driving results

- Innovative and self-directed

- Ability to deliver initiatives from conception through completion

- Knowledge of Six Sigma tools and Lean techniques

- Knowledge of MySql

- Proficient with MS Excel