Amazon - Program Manager - IIM/ISB/XLRI/FMS/MDI

- Bachelor's Degree in Engineering, Statistics, Mathematics, or related field

- Attention to detail; an aptitude for solving unstructured problems, and strong written and verbal communication skills

- Strong program management skills and deep dive capabilities

- Demonstrated ability to work with ambiguous inputs and tight timelines

- Working knowledge of SQL and Microsoft Excel

Preferred Qualifications

- MBA from a top tier business school

- Past experience in working for/with Govt. Organizations

- Experience in Consulting

- Record of delivering large analytical solutions with business impact

- Experience on SQL/Database ETL

- Excellent Microsoft Office skills, including a strong working knowledge of Excel

- Problem solving ability

- Excellent communication and data presentation skills

- Fluent written and spoken English

- Drive KPIs on 3PL carrier's performance and perform RCA if necessary.

- Supervise and monitor daily first mile cadence across the Amazon fulfillment centre network pan India.

- Handle, resolve and problem solve all issues and escalations from 3P partners and FC operations that are related to this role.

- Track and escalate compliance of key processes such as handing/taking over of shipments, Tool/Application adoption and usage, Proof of delivery, Scanning of shipments, pick up schedule adherence etc. on both FC as well as Carrier side.

- Prepare MIS reports on metrics such as carrier SLA adherence, New Programme/Project launches, Reverse Logistics losses reduction process strengthening etc.

- Work closely with IT/Systems teams in developing features and components in various tools that impact not only 3P carrier performance, but also overall customer experience.

- Design and optimize operational processes in transportation and fulfillment centers.

- Basic level skills to setup Database Query results, extraction etc. and analyze raw data using advanced Excel features like Pivot tables etc.. to prepare report or proposal.