External job description :&nbsp; ACES Program Manager, Prime Now Delivery - Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com. - At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain &amp; Transportation execution teams. - Amazon is seeking a ACES Program Manager for its Prime Now Delivery operations. In this role, you responsibilities will be to: - Devise mechanisms to measure every element that impacts delivery operations, and drive improvement initiatives to benchmark on cost or quality or both - Study the best practices of the hyperlocal delivery space, both internal and external, and draw and execute plans to achieve the desired outcomes - Coordinate with DEX teams to study the customer requirements, and devise mechanisms to mould the delivery operations to offer the required service, while balancing for cost and quality - Work end to end on any new ultra-fast delivery related initiatives, from design to roll out - Work on development of standard operating procedures, and tweak them with time to improve delivery experience for customers - Work on tech capability gaps impairing delivery team's efficiency, and chalk out and execute plans across multiple stakeholders to bring on board the required capabilities - Understand the Operational needs quickly to innovate and simplify the distribution chain so as to have better Customer Experience at agreed SLA and Cost - Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications - Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience - Design, develop, pilot &amp; rollout enterprise wide programs around delivery related parameters like performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc. - Continuously improve the delivery process and attain a sustained level of delivery performance improvement Additional responsibilities may include: - Direct accountability for setting and meeting operational goals, strategic planning and forecasting - Travel across Cities / Stores / Regions so as to ensure a uniform adoption of the SOPs/best practices - Step in for a City Manager, in case of exigencies - Being in the field and supporting operations during peak events - Implement formal process controls and process improvement mechanisms such as Kaizen

Anywhere in India/Multiple Locations

Amazon - Program Manager - Customer Excellence Services - Prime Now Delivery 

Amazon - Program Manager - Customer Excellence Services - Prime Now Delivery  ,Job Description for Amazon - Program Manager - Customer Excellence Services - Prime Now Delivery  in Amazon in  Anywhere in India/Multiple Locations for (6-15) years of experience. Apply Now!

Job Description for Amazon - Program Manager - Customer Excellence Services - Prime Now Delivery  in Amazon in  Anywhere in India/Multiple Locations for (6-15) years of experience. Apply Now!