Amazon - Ops Manager - Mobile Content Ops

Role Responsibilities:

As the Operations Manager, Mobile Content Operations, you will:

- Manage day to day operations with direct reports

- Manage the mobile content operations team to meet our Selection Expansion, Quality, and Service Level Goals

- Assign/Allocate work to the Testing Associates / Specialists

- Work with Quality Assurance Engineers and Seattle counter parts to understand the gaps and coordinate with process experts to fill the gaps

- Manage performance and expectations of the workforce through a consistent implementation of performance measurement and feedback systems

- Suggest development of systems and tools for streamlining day to day operational tasks and subsequently improve overall team performance

- Implement initiatives for managing attrition, improving performance and maintaining morale of the workforce

- Communicate with key stake holders and be a leader of a highly charged work environment

- Utilize innovative testing technologies to develop product's testing strategy

- Perform manual testing, the scope of which will encompass all functionality of services as a prequel to automation

- Analyze test logs; Error Logs create test reports, co-ordinate with stakeholders

Basic Qualifications

- Strong knowledge of QA methodology and tools, with experience in QAE roles

- Digital content management experience

- Business process operations experience

- Product management experience in a technology industry

- Mobile industry experience a plus

- Bachelor’s degree required

Preferred Qualifications

- Minimum of 5-6 years of relevant experience

- Basic knowledge of UNIX/LINUX operating system

- Good command over Windows and Excel

- Strong analytical skills and ability to work in an unstructured and evolving environment

- Good people management skills; comfort leading and developing teams with 15 or more employees

- Technical fluency; comfort understanding and discussing architectural concepts

- Strong bias for action; Street smarts with willingness to roll up the sleeves and do whatever is necessary to meet team goals

- Proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills

- Ability to partner with the technology teams to build required tools and systems.

- Ability to partner with other Amazon groups as necessary to manage daily testing operations and exception processes

- Experience in testing any consumer facing software product/Android device will be a plus

Interested candidates can reach me on:
Mobile: 7259452453