31/05 Roopashri MV
Recruiter at Amazon

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Amazon - Operations Manager - Prime Now Delivery (7-15 yrs)

Bangalore Job Code: 704370

Amazon is seeking an Operations Manager for its Prime Now Delivery operations.

Roles and Responsibilities:

- In this role, you will be responsible for managing the delivery operations of Prime Now. We are currently present in 4 cities, viz. Delhi, Mumbai, Hyderabad and Bangalore, and you will be responsible for QCDSM performance of delivery operations in all these cities.

Typical responsibilities will include:

- Execute Complex Daily Operation to ensure customer promise for the ultrafast operation.

- Own the performance metrics for pan India operations.

- Understand the Operational needs quickly to innovate and simplify the distribution chain so as to have better Customer Experience at agreed SLA and Cost.

- Manage a team of 4-5 City Managers and 5000+ off role associates and service partners

- Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications

- Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.

- Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.

- Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.

Additional responsibilities may include:

- Developing standard operating procedures.

- Direct accountability for setting and meeting operational goals, strategic planning and forecasting

- Leading process improvements

- Travel across Cities / Stores / Regions so as to ensure smooth operation and team control

Essential Functions:

- Operations Execution Skill

- Team Management

- Data driven approach

- Performance Metrics Ownership

- Cost Ownership

- Optimizing performance of the network

- Ensure enough bandwidth in nation-wide delivery team to ensure peak time delivery management

- Continuously improve the delivery process and attain a sustained level of delivery performance improvement

- Analysis of the data reports to identify performance bottlenecks and improve the performance

- Implement the formal process control and process improvement mechanisms such as Kaizen

Basic Qualifications:

- BE/B.Tech Engineering from a reputed university, Operations or related field. MBA Preferred.

- 5-7 years Operations Management experience in manufacturing, production or distribution environment.

- Must be flexible to work any shift 7 days/24 hours including Holidays.

- Supervisory responsibility for a minimum of 100 hourly employees.

- Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required.

- People management experience. Experience in handling external and multiple stakeholders including team, vendors, clients, field executives is highly desirable

Preferred Qualifications:

- Master of Business Administration (MBA)

- Experience supporting customers internally and externally

- Experience to run a Hyperlocal business or any similar ground operations with high complexity and expectation is desirable.

- Local execution experience for cities Mumbai, Hyderabad, Delhi and Bangalore will be desirable

Women-friendly workplace:

Maternity and Paternity Benefits

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