Amazon - Operations Manager II

- Amazon Operations primarily consist of Inventory planning & supply chain, warehouse management, transportation, 3P seller order fulfillment, customer returns & customer service. The tasks handled by operations have a direct impact on customer experience with Amazon.com.

- You will work with the Leadership team at to improve existing systems or processes or devise new ways and reduce defects to serve Amazon's customers better.

- You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth's Most Customer Centric Company.

We are seeking an experienced Operations Manager to drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.

- In this position, you will work across teams to gain alignment, develop, and execute a common plan across multiple stakeholders.

- This requires working effectively with multiple business leaders/teams to ensure the delivery and execution of projects.

- You will also work with multiple external creative agencies to drive strategy implementation.

- Cross-team coordination, vendor/stakeholder management and excellent communication skills are essential.

- To work effectively in the role, the candidate would be required to develop a deep understanding of the organizations culture and the strategic business direction.

- This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience.

- The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.

- The successful candidate will be a person who enjoys and loves working with data, understand operational processes and would be able to design and define progress paths. He/She/They will have excellent analytical skills.

- Willing to work in shifts