Job Description Responsibilities include, but are not limited to :

- Lead and motivate a team of 20-25 associates through 1:1s, behavioral and customer- handling coaching and individual development plans; develop talent and manage team performance in order to meet and exceed customer satisfaction goals

- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.

- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.

- Represent the Voice of the Customer during Gemba walks, participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems

- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

- Fluent English skills are required for this role.

- 3+ years work experience with 2-3 years People Management experience required

 - Full Professional Proficiency in English - Medium Excel skills

 - Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.

 - Experience of delivering results consistently; goal-driven and motivated by achieving targets

- Able to respond readily and flexible to changes

- Able to motivate the team; acts as a role model

- Advanced computer literacy and proficiency with MS Office tools

- Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment

- Demonstrates ability to analyze data, using the data to drive decision making

- Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers

Preferred qualifications :

- Bachelor's or advanced degree in any discipline

- Former experience in logistics/transportation industry or customer oriented role is a plus

- Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems)

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation