03/12 Sarfaraz Rajani
Talent Acquisition - Lateral & Leadership Hiring at Amazon

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Amazon - Manager - Operations - TRON Team (3-7 yrs)

Hyderabad Job Code: 640461

Amazon - Manager - Operations - TRON Team - Event in Delhi


Only shortlisted candidates (who are based in Delhi) would be called for the event in Delhi. The role is based in Hyderabad. Pls, apply only if you are ready to relocate.


The role expects candidates to be flexible with rotational shifts & splits-off. Pls apply only if you are comfortable with the same.

- The TRON team is an initiative which partners with the Amazon Robotics team to remotely handle exceptions in the Amazon Robotic Fulfillment Centers in North America.The TRON technology enables the human supervisory control of automated tasks. In the TRON system, a remote associate provides supervisory control when automated tasks fail for any reason. This allows us to avoid falling into the 90/10 trap where a task can be 90% automated but requires 90% of the time for the last 10% of functionality. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.

- The TRON system is a technology which enables the human supervisory control of automated tasks. In the TRON system, a remote associate provides supervisory control when automated tasks fail for any reason. This allows us to avoid falling into the 90/10 trap where a task can be 90% automated but requires 90% of the time for the last 10% of functionality. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.

- A manager in the TRON team will lead 18-20 associates and will be responsible for their performance and growth.

This is an operational role.

Job Description Responsibilities include, but are not limited to:

- Lead and motivate a team of associates through 1:1s, behavioral and customer handling coaching and individual development plans; develop talent and manage team performance in order to meet and exceed customer satisfaction goals

- Communicate and deliver Amazon vision, direction and culture.

- Represent the Voice of the Customer during Gemba walks, participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems

- Ensure schedule adherence, workflow accuracy and team productivity goals are met and that administrative tasks (time-keeping and payroll inputs) are accurate and on-time.

- Support recruitment as required

- Participate in site-wide improvement projects and initiatives

Basic Qualifications :

- High customer obsession, both for internal and external customers

- Experience of delivering results consistently; goal-driven and motivated by achieving targets

- Able to respond readily and flexibly to changes

- Uses analytical skills to solve problems

- Able to motivate a small team; acts as a role model

- Advanced computer literacy and proficiency with MS Office tools

- Fluent in English

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