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14/07 Geeta Kumari Mahto
Recruiter at Amazon Development Center

Views:762 Applications:158 Rec. Actions:Recruiter Actions:2

Amazon - Manager - Operations - Account Health Support (4-10 yrs)

Hyderabad Job Code: 1125775

Amazon - Operations Manager (Hyd)

Summary of Responsibilities :


- Manages performance and behavior of 15-20 Account Health Support Specialists through effective 1:1 meetings, coaching, and mentorship.

- Direct line management for the Account Health Support Specialist role.

- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.

- Ensures that Specialists have a clear understanding of the performance and behavior criteria and how it impacts program performance and the overall Seller experience.

- Partners with AHS Program Management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.

- Manages schedules, monitors adherence, time-off planning, and attendance.

- Participates in daily Kaizen events to identify and implement process improvement change initiatives.

- Conducts Seller interaction quality audits and provide coaching to improve performance.

- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

- Liaise with other departments such as Transaction Risk Management Systems, Seller Experience, Seller Support, and Bad Debt.

Basic Qualifications :

- At least 6 months of Seller/Vendor Support or SPRO experience or 1 year relevant Amazon experience (escalations, investigations, operations leadership)

- Previous experience in people management

- Business proficient fluency in both written and verbal English and Hindi languages.

- Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.

- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.

- Demonstrates ability to analyze data, using the data to drive decision making.

- Fosters a positive team environment and collaboration within the site.

- Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.

- Demonstrates effective, clear and professional written and oral communication.

- Strong prioritization and time management skills, with a high degree of flexibility.

- Ability to embrace constant change with flexibility and good grace.

- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

- Demonstrates effective communication, composure, and professional attitude.

Preferred Qualifications : Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Specialist engagement, fostering teamwork and collaboration towards achieving team goals. The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.

BASIC QUALIFICATIONS :

- 4+ years' experience in operations management

- 2+ years of people management experience

Women-friendly workplace:

Maternity and Paternity Benefits

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