Amazon - Operations Manager (Hyd) Summary of Responsibilities : - Manages performance and behavior of 15-20 Account Health Support Specialists through effective 1:1 meetings, coaching, and mentorship. - Direct line management for the Account Health Support Specialist role. - Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed. - Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement. - Ensures that Specialists have a clear understanding of the performance and behavior criteria and how it impacts program performance and the overall Seller experience. - Partners with AHS Program Management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals. - Manages schedules, monitors adherence, time-off planning, and attendance. - Participates in daily Kaizen events to identify and implement process improvement change initiatives. - Conducts Seller interaction quality audits and provide coaching to improve performance. - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Liaise with other departments such as Transaction Risk Management Systems, Seller Experience, Seller Support, and Bad Debt. Basic Qualifications : - At least 6 months of Seller/Vendor Support or SPRO experience or 1 year relevant Amazon experience (escalations, investigations, operations leadership) - Previous experience in people management - Business proficient fluency in both written and verbal English and Hindi languages. - Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment. - Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders. - Demonstrates ability to analyze data, using the data to drive decision making. - Fosters a positive team environment and collaboration within the site. - Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers. - Demonstrates effective, clear and professional written and oral communication. - Strong prioritization and time management skills, with a high degree of flexibility. - Ability to embrace constant change with flexibility and good grace. - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. - Demonstrates effective communication, composure, and professional attitude. Preferred Qualifications : Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Specialist engagement, fostering teamwork and collaboration towards achieving team goals. The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. BASIC QUALIFICATIONS : - 4+ years' experience in operations management - 2+ years of people management experience

Hyderabad

Amazon - Manager - Operations - Account Health Support 

Amazon - Manager - Operations - Account Health Support  ,Job Description for Amazon - Manager - Operations - Account Health Support  in Amazon Development Center in  Hyderabad for (4-10) years of experience. Apply Now!

Job Description for Amazon - Manager - Operations - Account Health Support  in Amazon Development Center in  Hyderabad for (4-10) years of experience. Apply Now!