Amazon - Manager - Operations

Amazon.com operates in a virtual, global eCommerce environment without boundaries and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The Retail Systems group at Amazon Chennai Development Center focuses on making direct impact on the following Amazon.com core principles:

a) Best Price

b) Wide Selection

c) Customer experience.

The Retail Systems group at Amazon Chennai Development Center owns execution of business critical operations and solving information retrieval and data mining problems to extract structured-data from unstructured-content, architecting large-scale real-time distributed systems, et al - to make a direct impact to Amazon.com core principles.

Operations Manager in this group will lead a cross skilled team of associates (technical & non-technical) and managers responsible for business critical processes.

- You will be responsible for a cross-skilled team and will need to direct, manage and provide leadership to drive operations and business impact.

- You will need to interact directly with Amazon internal stakeholders across the globe to deliver on operational goals, drive operational improvements and deliver business value.

- You will also be the co-owner in budgeting and reporting activities.

Key Performance Areas:

- Manage a cross functional team of technical and non-technical resources to ensure high service delivery and execution.

- Mentor and guide associates/managers to manage quality, improve process efficiency and drive improvements.

- Drive cross functional projects to deliver business results for the team; be part of projects involving new feature definition to improve processes.

- Work with data engineering team to implement and improve the Metrics / Reporting

- Formulate, implement and track career development plans of each member in the team

Desired Skills and Experience:

Basic Qualification:

- A bachelor's degree or higher is required, with over 7 years of experience (5 years with full time MBA)

- A minimum 2 years in managing people and interacting with global customers / stake holders.

- A minimum 3 years of Cross functional experience in dealing with technical teams (IT / Support / Network)

Preferred Qualification:

- Bachelors in Engineering with 2 years of experience in software development / support engineering

- Masters in Operations/MBA from a Premier Institute preferred

- Familiarity with retail/eCommerce operations and business processes

- Excellent analytical and problem solving skills with capability to process high amount of data to drive business decisions.

- Strong process/project management, prioritization, and multi-tasking capabilities.