Amazon - Catalog Manager

Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The RBS group is an integral part of Amazon online product life cycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Roles and Responsibility:

You will be responsible for an Operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.

Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.

- Work with stakeholders to ensure a reliable and operationally effective flow of products

- Work with stakeholders to increase improve processes and reduce order discrepancies

- Partner with vendors to ensure vendor compliance and scalable communication processes

- Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows

- Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals

- Ensure high quality standards for interviewing and hiring employees at all levels of the organization

- Execute specific people programs on coaching and development and team engagement

Key job responsibilities:

You will be responsible for an Operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.

Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.

- Work with stakeholders to ensure a reliable and operationally effective flow of products

- Work with stakeholders to increase improve processes and reduce order discrepancies

- Partner with vendors to ensure vendor compliance and scalable communication processes

- Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows

- Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals

- Ensure high quality standards for interviewing and hiring employees at all levels of the organization

- Execute specific people programs on coaching and development and team engagement

BASIC QUALIFICATIONS:

- 2+ years experience in program or project management

- 2+ years of people management experience.

- Experience leading process improvements

- Directly managed operations for at least 2 years

- Degree in any stream

- Overall work experience of 6 - 8 years

- Strong Analytical ability

- Exposure to back office operations, escalation management and troubleshooting environments and exposed to problem solving over emails/phones

- Experience in managing high priority queues

- Has demonstrated ability to hire and develop a very strong team