Amala Earth - Head - Retail Sales

Head of Retail

We at BC Jindal group are looking for Head of Retail our e-commerce marketplace, Amala Earth (one-stop platform dedicated to natural products, A way to conscious living).

Company Brief:

Here we are trying to bring together brands, products, experts and individuals that create a world where all living beings can co-exist harmoniously.

We treasure the authenticity of locally produced products that are conscious alternatives to be used at home and around us. We hope to make this a collective movement that will be the driving force in creating change in consumer behavioural patterns by providing alternative solutions for a sustainable lifestyle.

At Amala Earth:

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all"

Head of Retail:

The Retail Head will be responsible for overseeing the overall operations of a retail establishment, ensuring its profitability, efficiency, and customer satisfaction. The incumbent will be tasked with managing staff, driving sales, maintaining inventory levels, and creating a positive shopping experience for customers.

Responsibilities:

- Strategic Planning: Develop and implement strategies to achieve sales targets, increase market share, and enhance the overall performance of the retail business.

- Team Management: Recruit, train, supervise, and motivate retail staff, including sales associates, supervisors, and support personnel.

- Sales and Performance: Monitor sales performance and analyse data to identify trends, opportunities, and areas for improvement. Take corrective actions as needed.

- Inventory Management: Maintain optimal inventory levels by forecasting demand, ordering products, and managing stock rotation. Minimize overstock and stock outs.

- Visual Merchandising: Ensure that the store's layout, displays, and visual aesthetics are appealing and aligned with the brand's image.

- Customer Service: Foster a customer-centric culture by setting high service standards and resolving customer complaints or issues effectively.

- Financial Management: Prepare and manage the retail budget, monitor expenses, and implement cost-saving measures while maximizing profitability.

- Marketing and Promotions: Plan and execute marketing initiatives, promotional events, and advertising campaigns to attract customers and increase foot traffic.

- Vendor and Supplier Relationships: Build and maintain strong relationships with suppliers, negotiating terms, pricing, and agreements.

- Compliance: Ensure the store complies with all relevant laws, regulations, and industry standards, including safety and security protocols.

- Reporting: Generate regular reports on sales, inventory, and other key performance indicators for the senior management team.

- Market Analysis: Stay updated on industry trends, customer preferences, and competitor activities to make informed business decisions.

Qualifications:

- Bachelor's degree in Business, Marketing, Retail Management, or a related field (a master's degree can be advantageous).

- Several years of progressive experience in retail management, with a proven track record of achieving sales targets and managing teams.

- Strong leadership skills, including the ability to inspire and motivate staff to achieve goals.

- Excellent communication, interpersonal, and negotiation skills.

- Analytical mind-set to interpret sales data and make strategic decisions.

- Proficiency in using retail management software, point-of-sale systems, and Microsoft Office suite.

- Knowledge of customer service principles and practices.

- Familiarity with market trends, customer behaviour, and competitive landscape.

- Ability to adapt to changing circumstances and make quick decisions.

- Strong organizational and time-management skills.

Location: Qutab Institutional Area (Head Office), Vasant Vihar (Store)