AM/DM - Zonal Customer Service - Telecom

Urgent Opening in Leading Telecom Operator for the position of Zonal Customer Service

Position : Zonal Customer Service

Designation : AM and DM

Location : Muzzaffarpur

CTC : upto 12 Lacs

Job Description :

The role performs essential functions pertaining to zonal customer service activities like mini store, operations, documentation management,training & Quality and Retention.It acts as single point of contact for all CS activities of the zone.

Essence Of Role - Key Accountabilities :

Operational :

- System Implementation VPN Id's Store Upkeep & Grooming Service Inventory Manpower management Uniform management

- Dunning - month on month

- Churn Organizing Lets Meet & Smile Camps

- Q&Q Audits Internal Audits Refresher Training, Communication Tagging CSAT

- VAS Up selling/Postpaid, Prepaid Sales from VMS

- Employee rapport with Zonal Employees

Typical Outputs :

- VMS Operations

- DOC Management

- Retention

- Training & Quality

- Zonal Revenue

For further details please apply to the Job Posting