AM / DM Projects & Process Excellence (Catalog Operations) - eCommerce MNC in Hyderabad
- The Project Lead is project owner and is responsible for ensuring that SLAs, Metrics and Goals are achieved for the project.
- He/she partners with business and technology stakeholders to understand project requirements, prioritizes deliverables, tracks progress, manages team performance and publishes weekly updates to stakeholders.
- On-boards and establishes new processes and drives adoption in the team
- Maintains service levels defined for the project and ensures consistent quality of delivery.
- Relentlessly works to research, identify, evaluate, rationalize and propose quality improvement opportunities to improve the customer experience.
- Prepares and publishes weekly status reports to stakeholders.
- Prioritizes deliverables for the project team.
- Coordinates with the stakeholders and multiple teams spread across multiple locations to ensure that consistent quality and productivity is achieved for all locations.
- Identify and implement productivity improvement opportunities for the team.
- Continually raises the bar on quality
Basic Qualifications :
- Currently working as AM/DM with Min 3 years of relevant working experience in Projects & Process Excellence
- Advanced computer literacy in Microsoft Office applications, especially MS Excel with ability to create and use macros
- Excellent analytical, problem solving and logical reasoning skills
- Passion for innovation, automation and operational excellence
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
- Interest in eCommerce/Online business.
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
- Attention to detail and high capability to work on different projects in parallel
Preferred Qualifications:
- MBA
- Experience in handling operations teams and establishing new processes
- Experience in e-commerce/internet industry and conversant with internet and e-commerce technologies
- Ability to work with IT systems, understand and work with XML feeds, SQL/DW
- Ability to write macros in MS Excel aimed at improving process efficiencies.
Interested candidates can Apply here or call us at 040-40101210.
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