AM/DM - HR Generalist/HR Business Partner - BPO

Must assist the Functional Head to ensure that employee retention initiatives in the process are implemented assisting in making action plans based on trends and feedback.

- Performance Management - Driving performance Management for the process through the operations team. This includes the confirmation and annual appraisals and performance improvement programmes as needed by the process.

- Internal Growth Process : End to end ownership of the internal job posting process, and other career development programmes. This covers posting jobs, designing and administering selection rounds

- Policy and process implementation - Communication of rationale and interpretation, ensuring policy implementation by businesses

- Employee Satisfaction Initiatives - Analysis of survey results, formulating actionables based on the same in consultation with business. Ensuring communication and implementation.

- Grievance handling and disciplinary actions: interaction and coordination with other functions for interventions for employee issues when needed. To set up mechanisms to resolve employee issues on the floor

- Employee engagement initiatives like formal one on ones, Skips, New Manager Assimilation's (NMA's) Training Sessions for new Supervisors

Skills Must Have :

- Good understanding of HR system procedures.

- Good communication skills both written and oral.

- Must be people oriented.

- Good analytical skills.