AM - Customer Service & Logistics - FMCG

A leading organization in Consumer Healthcare is looking for Assistant Manager- Customer Service and Logistics for Mumbai location. Please find below the details:

Role: Assistant manager- Customer Service & Logistics

Experience: 2-4 years

Education: MBA/PGDM- 2011 batch- Premier B-School

Salary: 18-20 LPA

Location: Mumbai

Reporting to: Manager CSL-West

Responsibilities:

1. Customer Service

- Manage Order generation & Servicing process - thru ASR for General trade, Customer Orders for other channels and resolve issues.

- Out of stocks at Distributor - Ensure no out of stock at distributors thru right order generation by maintaining right distributor’s parameters (Pipeline Inventory norms, MOQ, Transit time etc) in automated order generation software (ASR) through periodic review with the Regional Sales Team

- Service level performance management – Reporting KPIs like Case fill rate, OTIF & driving improvement actions to achieve KPIs as per targets.

- Managing separate Channel based Customer Service requirements – for Modern Trade & alternate channels by proper order tracking, servicing & engagement at mutually agreed frequency.

2. Inventory Management

- Stock availability - Perform efficient stock tracking, liaise with Supply planners to ensure timely availability so as to avoid any order loss.

- Intra region Inventory rationalization- Plan and execute IUTAs to avoid OOS at situations at Depots

- Obsolescence & Write off Management – Periodic review of aged stocks and agree liquidation plan by engaging key stakeholders like Supply planners, Brand team & CMT.

3. Forecasting

- Interface with Regional Sales teams and Demand Planner for accurate regional forecasting in alignment with the overall Sales strategy.

- Prepare primary forecast data basis secondary inputs along with pipeline norms and ageing of stock for all base SKUs and NPIs

4. Performance Management

5. Project Management

Interested candidates are requested to send their resume on priyanshis@e-lixirweb.com

Contact Person: Priyanshi Srivastava
Contact No.: 020 66200361