Altudo - Vice President - Delivery

VP Delivery at Altudo will be responsible for service delivery across 3 countries of CMS, ecommerce, cloud and mobile solutions with a team of over 275 people, driving customer satisfaction and building capabilities to take to market. At Altudo, we create customer experience solutions. We deliver 1-to-1 experiences across channels driven by data, experience design and marketing technology. We work across the marketing tech eco-system including CMS, Marketing Automation, CRM, Community, Social Media, Cognitive Computing, AI, eCommerce and analytics. Our depth in marketing tech has allowed us to significantly grow our customer base - which today includes over 20 organizations with $1 Bn in revenue including Fortune 500 companies amongst a base of other well-known brands.

You shall lead a world -class delivery team that provides leading edge capability to Altudo and its customers; thereby growing the existing set of customers and acquiring new customers. You will be a leader in the organization and participate in the strategy of the organization.

This opportunity has attractive compensation along with performance driven variable and equity component.

Role : VP Delivery

Job Location : Gurgaon

Responsibilities :

Client Engagement :

- Identify engagement expansion / revenue opportunities within an account and develop long term relationships.

- Manage client relationships (expectations, communications, negotiations, escalation, feedback etc).

- Understanding and thoughtfully managing risks. Decisions must be made regarding acceptable and unacceptable risks for each engagement.

Delivery management :

- Provide overall leadership, vision, strategic planning to ensure successful delivery in alignment overall delivery roadmap.

- Setup scalable processes around delivery and business excellence.

- Ownership of planning & execution of projects.

- Defining & ensuring the quality of delivery is met or exceeded.

- Track the performance of the projects, typically, weekly & monthly & the quality of project deliverables (key project milestones)

- Positive discussion/negotiation with the client & expectation management.

- Ensuring that all engagements are fully aligned to the various elements of delivery governance.

- Ensure adherence to all processes in project execution, comply to quality & security standards, as applicable.

- Accountable for customer and employee satisfaction.

Contract/Financial management :

- Ownership of accrued revenue & growth in existing accounts.

- Focus on P&L, Gross Margin, Onsite-offshore ratios, revenue growth, revenue recognition and leakage control, billing milestones and utilization in line with organizational goals.

- Ensure contractual obligations to the client on all fronts at MSA & SoW level are met.

People management :

- Foster a positive environment that allows team to flourish. Build competency development and drive to improve productivity.

- Onshore & offshore coordination.

- Takes responsibility for people development including ongoing training, coaching and mentoring, skill building, deployment and career growth.

Presales & Thought Leadership:

- Support & contribute to proposal development & estimations.

- Create thought-leadership content to promote Altudo, represent the agency through speaking engagements and participation in industry groups.

Skill Set Required :

- 14+ years of industry experience with around 3+ years of experience in a program management role from an agency or consulting background.

- Proven track record in project execution, managing multiple web based projects or CMS projects.

- Should have program managed a portfolio of projects/accounts in last 3 years.

- Should have successfully managed a portfolio of minimum 300-500 people spread across in different locations.

- Should have exp in setting up scalable processes around delivery and business excellence.

- Consultative selling approach, ability to build and manage relationships at all levels and negotiates client contracts.

- Onsite working experience preferable US will be an added advantage. 

- Strong emotional intelligence

- Strong mentor ship skills

- Should have experience in developing progressive recruitment, induction, career growth plan, ongoing training & research systems, to ensure high quality capabilities in the team & retention.

- Exceptionally strong leadership, negotiation and communication skills to effectively manage client accounts and multidisciplinary teams.

Qualifications :

- B.Tech from Tier 1 & 2 colleges. MBA is an advantage

About Altudo :

At Altudo, we solve marketing problems with technology. We deliver 1-to-1 experiences across channels driven by data, experience design and marketing technology. We work across the marketing tech eco-system including CMS, Marketing Automation, CRM, Community, Social Media, Cognitive Computing, AI, eCommerce and analytics. Our depth in marketing tech has allowed us to significantly grow our customer base - which today includes over 20 organizations with $1 Bn in revenue including Fortune 500 companies amongst a base of other well-known brands.

Learn more about us at altudo.co