Altisource - Sr Business Operations Manager

Altisource™ is a provider of services focused on high value, knowledge-based functions principally related to real estate and mortgage portfolio management, asset recovery and customer relationship management. Utilizing integrated technology that includes decision models and behavioral based scripting engines, we provide solutions that improve our clients’ performance and maximize their returns.

Altisource has three primary business segments including:

Mortgage Services - Mortgage portfolio management services that span the mortgage lifecycle (e.g. origination, valuation, closing and title services, default management services, asset management and component services)

Technology Products – REALSuite of applications (residential and commercial loan servicing, loss mitigation, vendor management and electronic invoice presentment and payment software) as well as our IT infrastructure services

Financial Services - asset recovery and customer relationship management

Altisource is developing a reputation as the preeminent technology enabled, knowledge based provider of its services. Our focus is on leveraging technology and a global service delivery model to provide highly efficient, accurate support of the industries we service. Unique intellectual property, such as behavioral-science principles, artificial intelligence driven scripting engines and risk decision models are used to reduce performance variability and improve compliance and overall performance for Altisource and its clients.

The Senior Business Operations Manager reports to the Vice President, Facilities who is responsible for managing the global portfolio. The ideal candidate must have a proven track record in organization planning and effectiveness, business support, and program management.

Responsibilities:

- Plays a significant role in long-term planning, organizational strategy and developing initiatives geared towards operational excellence

- Improves the operational systems, processes and policies in support of organizations mission – such as management reporting, information flow management, business processes, and organizational planning

- Oversees monthly and quarterly assessments and forecasts of department’s financial performance against budget, financial and operational goals

- Responsible for supporting compliance and audits

- Manages and increases the effectiveness and efficiency of Support Services (Vendor Management, HR, IT and Finance), through coordination and communication between support and business function.

- Able to meet deadlines and manage multiple projects simultaneously.

Key Result Areas:

- Effectively manage and improve department’s current business processes and operation

- Develop long-range forecasts and maintain long-range financial plans

- Effective financial management and operational skills

- Be an effective liaison with facilities key stakeholders, business units, vendors. Work effectively in a matrix environment of Facilities Team.

Qualifications:

- Masters in Business Administration

- Excellent verbal, presentation, and analytical skills

- High comfort around Sr. Management

- Organized and self-motivated with attention to detail

- Able to work effectively with global cross-functional teams in a fast-paced environment is essential

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