Altisource - Manager - Training - US Mortgage

Altisource Mortgage Services (AMS) provides support services to various segments in the Origination and Servicing business. This position reports directly to the Director of Operations & administratively to Corporate Training/Human resources

Responsibilities include:

- Maintain a working knowledge of all current mortgage industry guidelines, federal and state lending laws and have the ability to comprehensively explain to the team

- Develop training content and build case studies for various mortgage processes

- Analyze training needs to develop new training programs or modify and improve existing programs

- Develop a comprehensive knowledge base and meet on-job/ refresher training requirements

- Coordinate with the leadership team in US to effectively execute training of India associates on the Title and Escrow

- Coordinate with operations team to ensure training logistic preparedness proactively

- Develop performance metrics for trainees and trainers and design reporting systems

- Utilize decision and reporting tools to minimize variability, improve quality and maximize yield from training

- Develop process to transition subject matter expertise to India associates

- Interact effectively with senior management, other departments and customers

- Evaluate performance of the Training Executive/s, the effectiveness of training programs and provide recommendations for improvement.

- Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors as well as to evaluate effectiveness of training

Key Result Areas:

- Ensure comprehensive content development for process, workflow and systems training. This would include writing training content himself / herself as well as work with onshore specialists to obtain more and more detailed knowledge

- Create a team capable of training for excellent customer service

- Motivate, develop and retain a team of trainers

- Meet Training SLAs defined by operations, process and/or client requirements

- Monitor, analyze and report on training scores versus operational performance

- Establish knowledge transition process and maximize offshore staffing capability

Qualifications:

- Domain expertise in US Mortgage

- Direct experience of content development for financial service or mortgage product training

- Minimum 5 years of experience with at least 2 years leading a team of trainers

- Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities

- Open to working in shifts