All India Service Head - Labquest Products/Scientific & Laboratory Instruments

All India Service Head for our Labquest products which are Scientific & Laboratory instruments

Highly Shortlist profiles:

Experience in Similar Profile Lab Equipment's like Water Baths/Stirrers/ Lab Water Systems/ Lab Balances / Spectrophotometer

Academic & Professional Qualifications :

- Technical degree in Engineering with 15+ Experiences

- Experience in handling the team

- Ability to troubleshoot, test, repair, and service technical equipment

- Ability to work flexible shifts and to adapt to changing work schedules

- Familiarity with Windows Laptops, mobile tools and CRM applications

- Knowledge on ISO 17025 / USP / OIML related to lab equipment's

Important Competencies

- Strategic thinking.

- Business analysis.

- Effective Delegation.

- Prioritization & Time Management.

- Clear Communication.

- Business Relationship Management

Key Task & Accountabilities :

- Team Leader - Field Services will be responsible for all India service operations and delivering the desired customer service experience.

- The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability

- Provide service and customer support by himself / herself or through the technicians and handling escalations

- Responsible for service revenue generation

- Manage all on site installation, repair, maintenance, and test tasks of the region / territory

- Diagnose errors or technical problems and determine proper solutions to key customers

- Produce timely and detailed reports on service and revenue performances

- Implementation of new process and owning the ongoing processes

- Follow all company's field procedures and protocols

- Maintain positive relation with Sales /Product Management team/Quality Control Department and share information across the organization

- Analysis of Filed Failure Rate and sharing the detailed root cause analysis of the failure

- Comprehend customer requirements and make appropriate recommendations/briefings

- Build positive relationships with internal and external customers

- Team training and motivation