HR Manager at Aliens Group
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Aliens Group - Head - Customer Relationship Management (5-20 yrs)
We are looking for a CRM Head to set and monitor strategies that will foster profitable long-term relationships with clients.
In this role, you will coordinate with our Sales and Banking to boost our company's market presence and customer engagement. To be successful in this position, you should have solid experience with Customer Relationship Systems and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns.
Ultimately, we want you to increase revenues and achieve business goals by building a customer-oriented company.
- Monitor relationships with existing customers through CRM system and provide an effective sales funnel
- Develop and implement marketing techniques that will drive new customers
- Set specific marketing strategies to retain customers
- Suggest new methods to address customers- needs
- Assist with organizing promotional events to reach prospective customers
- Review and select CRM software that meets our company's needs
- Conduct market research to follow trends and competition
- Solid background in customer acquisition & Collection strategies
- Technical expertise with CRM and analytical systems
- Knowledge of online marketing methods and best practices
- An ability to manage CRM projects end-to-end
- Strong communication skills along with a customer-oriented attitude
- MBA in Marketing or relevant field from top-ranked colleges