Aliens Group - Deputy Head - CRM

- The incumbent will be responsible for planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.

- S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities, team management and collaboration with other business verticals.

- The incumbent would work in a high-paced team environment with at least 5 reporting members and travel across locations as per need basis.

- S/he would be based out of Hyderabad and would report to the CRM Head

- Executing new onboardings, cross-selling initiatives and low hanging collections

- Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm onboarding experience

- Setting targets, performance plans, and rigorous, objective standards for CRO, Sr. CRO, TLs and coaching and training individuals

- Expertise in team handling profile and providing effective assistance to team members for successful closure of deals and high collections