Aliens Group - Customer Relationship Manager - Real Estate

We at Aliens are looking for an enthusiastic and dynamic Team Leader as part of our high performing CRM team with 3 to 8 years of experience in similar profile across industry, preferably real estate. The incumbent will be responsible for planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand. S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities, team management and collaboration with other business verticals. The incumbent would work in a high-paced team environment with at least 5 reporting members and travel across location as per need basis. S/he would be based out of Hyderabad and would report to the CRM Head.

Key Responsibilities:-

- Setting defined goals and performance standards in alignment with the business objectives

- Collaborating with respective Business Unit heads and Team Leads to prepare the specific set of work standards

- Assessing the employee's actual performance through various appraisal methods

- Ensuring the completion of entire PMS cycle (goals settings, goal audits, self appraisal, manager appraisal, skip level appraisal, system closure etc.)

- Curating the performance appraisal methods using different evaluation techniques

- Conducting both the mid-year appraisal as well as the annual appraisal cycle

- Conducting 360 degree appraisal and feedback for the identified positions

- Assessing the gaps in the work standards viz. achievements and design IDPs

- Partnering with the business heads to ensure smooth running of the appraisal process

- Driving the performance cycle within the set timelines

- Continuously upgrading and reassessing the performance evaluation tools and techniques