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01/01 Anupama Mallojala
HR Manager at Aliens Group

Views:827 Applications:234 Rec. Actions:Recruiter Actions:35

Aliens Group - Customer Relationship Manager - Real Estate (3-10 yrs)

Hyderabad Job Code: 877967

We at Aliens are looking for an enthusiastic and dynamic Team Leader as part of our high performing CRM team with 3 to 8 years of experience in similar profile across industry, preferably real estate. The incumbent will be responsible for planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand. S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities, team management and collaboration with other business verticals. The incumbent would work in a high-paced team environment with at least 5 reporting members and travel across location as per need basis. S/he would be based out of Hyderabad and would report to the CRM Head.

Key Responsibilities:-

- Setting defined goals and performance standards in alignment with the business objectives

- Collaborating with respective Business Unit heads and Team Leads to prepare the specific set of work standards

- Assessing the employee's actual performance through various appraisal methods

- Ensuring the completion of entire PMS cycle (goals settings, goal audits, self appraisal, manager appraisal, skip level appraisal, system closure etc.)

- Curating the performance appraisal methods using different evaluation techniques

- Conducting both the mid-year appraisal as well as the annual appraisal cycle

- Conducting 360 degree appraisal and feedback for the identified positions

- Assessing the gaps in the work standards viz. achievements and design IDPs

- Partnering with the business heads to ensure smooth running of the appraisal process

- Driving the performance cycle within the set timelines

- Continuously upgrading and reassessing the performance evaluation tools and techniques

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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