Aiwa - Partner Engagement Manager

We are looking for an exceptionally well-presented individual from a Client Servicing background.

The Partner Engagement Manager will be responsible for the successful enablement and growth of select channel partners. You will coach and mentor our partners to become effective in the services delivery of the full suite of talent management software products and solutions. This includes coordinating the training activities in the areas of sales, solutions consulting, implementation, customer care, educational services, and product release. You need to be equipped with a hybrid of corporate sales, account management and consulting skills to be able to effectively enable our channel partners.

Engagement Managers should have 6-8+ years experience managing large-scale initiatives from discovery and design to maintenance and support. Extensive experience in an agency environment in client-facing project management or account management role on large-scale engagements is critical. Must be able to understand and manage client/partner needs and expectations as well as providing strategic leadership for a multi-disciplinary team. The Engagement Manager is a solution-oriented manager who thrives on developing strong relationships between client, partner and internal teams.

Responsibilities

- Responsible for supporting overall account management, growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our partners

- Manage the enablement process for select channel partners

- Assist training of partners in the areas of sales, solutions, implementation, customer care, education services, release management

- Assist the development of key partner support processes, tools, and systems for the partner community

- Provide ongoing coaching and support of partners post-enablement

- Develop relationships with partners and, when applicable, their clients

- Resolve team conflicts as required

- Travel to partner meetings and Company headquarters, as necessary

Required Skills and Experience :

- Bachelor's degree in Communications, Business, Technology or Marketing, or equivalent experience

- 6 to 8 years experience

- 6+ years experience with client-facing support services and team management

- Self-motivated with excellent problem solving skills and negotiation skills

- Knowledge of Microsoft Office programs (Word, Excel, Outlook, etc.)

- Experience with customer relationship management application

- Excellent verbal and written communication skills and professional etiquette

Salary offered: 10-12LPA