Aurangabad - Level - Manager to Sr. Manager About Bharti Airtel Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national &amp; international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 331 million customers across its operations at the end of June 2015. To know more please visit, www.airtel.com Purpose of the Job: This role has direct responsibility of the handling the Zonal Own Retail and Zonal Own Franchisee owned Stores supported by Store Managers who are under the payroll and third party rolls. The person will ensure compliance with agreed guidelines to deliver a best in class experience &amp; ensure store revenue &amp; cost targets are met and making stores for required productivity Key Deliverables: Store and Franchise Operations &amp; Audit / Compliance: - Adherence of Store and Franchise Operations in line with pre-defined SOPs - Ensure that the look and feel of the store and franchise is as per guidelines/standards - Track efficient Cash handling; prevent shoplifting / ensure safety and security - Visual merchandising as per plan / guidelines - Inventory and stock management to prevent stock-outs or excess Inventory - KPI reporting as per guidelines and on-time Profitability: - To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions &amp; up-sell /Sale of Devices - To ensure required MIS &amp; tracking at CRO levels - Provide suggestions /feedback to improve store productivity People Development / Team Management: - To ensure daily roistering &amp; briefing to outsourced store and franchise staff - Ensure that attrition issues (planned &amp; unplanned) are escalated for timely resolution - Ensure motivation &amp; development of outsourced store and franchise staff Customer Experience: - Ensure adherence to guidelines - Marketing Promotion Implementation - Manage staff allocation based on demand at point in time - Personally step in to handle demanding customers - Provide suggestions for improvements Key Challenges - Addressing irate customers &amp; consistently delivering customer delight - Daily unexpected operational issues - Delivering revenue targets - Managing morale &amp; attrition of outsourced staff Qualification &amp; Key skills/ competencies: - MBA/Graduate - 3-4 years of retail shop floor experience, preferred sectors: Modern retail, Telecom, Consumer durables, Apparel/ fashion - Ensuring rigorous adherence to systems &amp; processes - High energy with a positive disposition - Ability to manage unexpected circumstances - Teamwork &amp; collaboration Team size Direct - Showroom Managers depending on number of stores handled

Aurangabad

Maharashtra

Airtel - Zonal Retail Manager 

Airtel - Zonal Retail Manager  ,Job Description for Airtel - Zonal Retail Manager  in Airtel in  Aurangabad Maharashtra for (3-4) years of experience. Apply Now!

Job Description for Airtel - Zonal Retail Manager  in Airtel in  Aurangabad Maharashtra for (3-4) years of experience. Apply Now!