Airtel - Senior Data Product Manager

Senior Data Product Manager - Interaction Platform

About the Position

At Airtel, the data platform is at the heart of how the business operates. Today we process 2 trillion events daily and host 100 PB of data in our data lake. This powers all business and functions across Airtel. Today, the businesses are more data hungry than ever and use cases are ever evolving. To solve this, we need to innovate to make our data platforms self-serve in every possible way.

As a Data product manager for Interaction platform, you would be responsible for developing capabilities that will have customer interaction context across channels. You should be able to break down big complex problem statements into smaller addressable units, can think future-proof solutions for each unit, and execute to high standards of quality.

You will work on platforms that are highly modular and scalable in usage. At the same time, you should also be responsible in defining customer back shippable capabilities so that the value to the customer and business is delivered frequently and consistently. - Be agile to deliver, fail fast and recover.

Your stakeholders include but not limited to - Engineering, Business & Marketing, Analytics, Customer experience teams, Product teams of Channels and platforms. In some of the cases, the stakeholders might extend to Finance and Regulatory teams as well. In short, coordination and managing the stakeholders across functions is one of the key area you should be excelling in.

In your role as the Data Product Manager from Interaction platform at Airtel, you will

- Build a strong partnership with your business counterparts and set the vision for the platform product capabilities, clearly define metrics, reach alignment across stakeholders including product and engineering teams.

- Define data product requirements and drive execution with engineering, TPM, and other partner teams.

- Identify the problem statements from the business and experience teams, break down the complexities into smaller units of capabilities, and drive this clarity across functions.

- Liaison with other platform and channel product teams and deconstruct, stitch, and extend capabilities present in digital platforms in order to deliver value for the customer.

- Drive clarity across cross functional teams on how business and customer problems are being solved and ensure that concerns from CFTs (including experience, analytics, resolver groups) are addressed.

- Make trade-off decisions based on technical and business insights and manage internal and external stakeholders

- Be open to ideas and experimentation, and enable a framework for the teams to execute these experiments and learn through data.

Preferred Qualifications:

- A computer science graduate or equivalent and hands-on experience in product development, as well as a technical understanding of data platform system design at scale. Having an MBA is a plus.

- A deep understanding of data management, governance, observability, warehousing, and business intelligence technologies, with an inclination to experiment the products to experience the products first-hand

- Having 5 years of experience as a data product manager, delivering successful data infrastructure platforms at scale.

- Understanding of tech, architectural frameworks, data flows, and microservices that result in tech capacities.