Airtel - Manager - Collections

At Airtel Digital, we are transforming from a telecom giant to a digital force and changing how people consume entertainment, how companies manage their assets to how cities use energy.. Today, our work goes beyond telecom - we build products that entertain and inform, connect devices to the internet, and enable businesses to securely harness the power of their data. With a remarkable team of talent led by eminent industry leaders, our goal is to expand our people power and deliver solutions that truly enrich the lives of our customers. There could not be a better time to join us and be a part of this incredible journey.

Airtel Digital is hiring for a Collection Manager who is passionate to work in the area of financial services .

Job Responsibilities :

- Handle all service escalations with customers & Proactively escalate customer issues to functional heads

- Liasoning with the lending partners, Agency & internal teams to ensure smooth operations & new implementations basis guidelines

- Period reviews and action planning with direct reportees/partners and extend team members in the hub

Drive outbound Telecalling Collection Operations - measure advisor productivity, AHT, Occupancy etc to ensure collection basis defined target & ensure CSMM action planning along with all stake holders

Identifying new logics & strategies to maximize the performance across the collection bucket

Skills Required:

- EDUCATIONAL QUALIFICATIONS: Graduation / MBA

- RELEVANT EXPERIENCE: 5-7 yrs of experience of banking process

- Preferably outbound Collection operations

- Note: Need candidates from Banking only.