Airtel - Key Account Manager - Emerging Business

- Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, and identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.

- Ensure Account Coverage and Account Management with select industry clients

- Understand the business, market needs and the competitive environment of the client

- Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control

- Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction