Circle Customer Service Head - Airtel Digital TV  Purpose of the Job :  - This position manages and owns the entire customer life-cycle process at a circle/ zone level. This includes customer on-boarding, service recovery, up-selling, churn management and CSI.   - Inventory management of assets and maintaining MSL are also key deliverable from this position. Other cost parameters like productivity, cost/install, and secondary cost are key KPIs.   - The incumbent has to build a dedicated, committed & well engaged team at the zone level & continuous focus on people capability building.  Major Deliverables :  - Ensure processes are geared to meet CSAT scores to enhance the customer experience during installation and service recovery  - Analyze partner performance across the zone and implement strategies to ensure performance against set targets.  - Manage growth through resource planning, maximizing automation and self care usage  - Managing the team of TSM for drive productivity   - Optimize resource deployment across geographies  - Provide leadership in project management and take decision and make recommendations  - Basis the periodic audits, provide market/business insights across departments  Major Challenges :  - Managing 60-80 service partners and bring in uniformity of service experience for the end customer.   - Inventory Management - Maintaining stock levels of various components  - Reduction of Cost of Serving the end customer  - Customer Sensitivity - Driving team members to ensure high standards of customer service.   Key competencies required :  - Customer Focus  - Experience of field (I&FR) customer engagement   - A keen planner and implementer with insightful experience in handling operations entailing planning, budgeting, and resource deployment.   - Comprehensive understanding of diverse systems, functional imperatives & metrics, strategic and tactical intervention. Capable of taking independent decisions.   - Exposure to Customer service or Telecom business in similar customer service role.  Working Experience :  - 8-10 years of work experience in Service in a leadership role from Media / Consumer Electronic Sales / Telecom or Related industry.  No. of Subordinates :  Direct : 5 to 15  Indirect : More than 50

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Airtel - Circle Customer Service Head - Digital TV Domain 

Airtel - Circle Customer Service Head - Digital TV Domain  ,Job Description for Airtel - Circle Customer Service Head - Digital TV Domain  in Bharti Airtel Limited in  Others for (8-12) years of experience. Apply Now!

Job Description for Airtel - Circle Customer Service Head - Digital TV Domain  in Bharti Airtel Limited in  Others for (8-12) years of experience. Apply Now!