Air Freight Head - Freight Forwarder Firm

We have following opening :

Organisation: One of the Leading Freight Forwarder

Role: Air Freight Head - Mumbai

Qualification: Graduate/Post Graduate

Location : Mumbai

Job Details :

- Achieve Operational Excellence and Cost leadership through overall monitoring of the Airfreight team and ensuring accurate and timely documentation to increase team productivity.

- Execute airfreight operation processes within Area Standard and prescribed guidelines.

- Rendering product solutions related to airfreight.

- Ensure compliance with the standard area operating processes

- Ensure customer satisfaction and customer retention through effective handling.

- Replies to emails and queries from overseas offices and customers to be done in a timely manner.

- Ensure highest level of data quality by processing the shipment accurately

- Execute carrier policy as per area guidelines.

- Execute local capacity management

- Responsible for adhoc procurement with vendors (airlines)

- Monitor carrier and vendor subcontractor management.

- Communicate and resolve with the customer on exceptions and incidents - Invoice, service Irregularities & Claims Management

- Maintain and cultivate regular contact with customers, vendors.

- Assure proper information flow with department staff on updates, changes, market trends/requirements etc

NOTES :

1. Only from freight background.

2. Should have knowledge of Air Freight (Export / Import)

3. Exposure of operational role

4. Your current CTC should be more than 12 LPA

In case above role suits you, please share your updated CV along with following details :

Current Company :
Current CTC :
Expected CTC :
Notice Period :
Current Location :
Total Experience :