AGM - Transition & Solutions - Healthcare BPM

Service Design and Planning:

- Work with stakeholders to define, document and agree requirements and design Transition solution

- Work with Sales/ CRM and functional teams to effectively build and present solution during the pre-sales cycle

- Accountable for pre planning Transition activities while working with internal and external shareholders

- Responsible for providing expert inputs on the implementation plan and delivery road map Project Management

- Analyze customer needs, understand the project requirement and plan the Process set up

- Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility, and completion status

- Establish organized Ways of working through structured Governance Model and Escalation Matrix

- Ensure the governance adherence even beyond Go live phase up until the project is stabilized from Operations, Management and Customer standpoint.

- Assess potential delay in the project tasks/ deliverables, work with the respective stakeholders to ensure the delay is averted

- Analyze the situation, understand, set and manage the expectations from the client and the business to get things "Right the First Time"

- Partner with Operations on process improvement initiatives in a post migration environment

- Analyze and communicate the Gross Margin Impact as calculated by the variance of actual vs planned

- Ensure Customer Satisfaction (Internal and External) on overall Transition

- Formulate, organize, and monitor inter-connected projects

- Coordinate cross-project activities.

Mandatory Skills & Qualifications:

Domain Skills :

- Thorough understanding of project/program management techniques and methods

- Excellent Knowledge of performance evaluation and change management principles

- Ability to manage client relationships

- Strong understanding of BPM operations, quality and service

- Excellent communication & presentation skills

- Outstanding leadership and organizational skills

- Have logical reasoning & analytical skills

- Should have worked on MS Project, Visio, MS Office Suite

- Project management certification (PMP / Prince2) will be an added advantage