AGM - Senior Community Manager - Co-work/Business Centre Operations

Job Purpose :

The Asst General Manager (AGM) is accountable for the leadership, management and development across all aspects of co work /business centre operations. Ideal candidate will be Sr Community Manager

This includes service delivery, QHSE, statutory compliance, people and talent management, operations management and the continual development of the customer base.

Key Responsibilities :

- Deliver outstanding client outcomes on accounts.

- Full responsibility for Profit & Loss including development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

- Provide leadership, and ensure the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded by the vendors

- Ensuring business policies and processes are effectively communicated, and implemented within the Business Centres, specially of that of Operations related.

- Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across all business centres.

- Also review sub contractors performance regularly

- Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

- Promoting and maintaining the company values among staff and vendors

- Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

- Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio.

- Ensure centers are staffed by fully competent support teams, taking direct responsibility for the the jobs.

- Supporting the sales process through proper and timely solutions.

- Working with center managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues.

- Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met.

- Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, employee engagement and recognition/reward.

- Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.

Experience, Knowledge, Skills and Abilities :

- Proven track record within the Coworking or Facilities Management industry.

- Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.

- Proven experience of business development and strong commercial acumen.

- The development and review of teams, appraisal, and the application of effective people management practice.

- Excellent motivational and influencing skills, with high levels of personal integrity.

- Incumbents must be self-starters, confident and composed.

- Organised, able to prioritise and deliver within high pressure, business critical environments.

- Ability to balance strategic thinking with tactical delivery for client satisfaction.

- Excellent understanding of health & safety legislation.

- Ability to gain trust and support of top-level management and key client decision makers.

- Experienced client relationship manager.

- Excellent influencing and negotiation skills.

- Excellent interpersonal skills for effective management of people at all levels of the organisation.

- Strong financial skills.

- Ability to manage conflict and crisis situations effectively.

- Organised and detail focused with the ability to multi task