AGM - Sales HR - B2C Segment

Position: Assistant General Manager (AGM) - Sales HR Specialist - B2C

Location: Mumbai

Years of experience: 7+ years

Responsibilities:

Leadership and Strategic Sales HR Partnership:

- Lead the Sales HR function and act as a strategic partner to the sales leadership team, aligning HR strategies with business goals.

- Provide guidance to the team of Sales HR Specialists in supporting B2C sales managers.

- Collaborate closely with sales leaders to address HR-related challenges and provide innovative solutions.

Sales Recruitment:

- Develop and implement strategic recruitment plans for B2C sales positions, utilizing data analysis to optimize the hiring process.

- Source and attract top talent for B2C sales positions through various channels, including job boards, social media, and industry events.

- Oversee the end-to-end recruitment process, from job posting to onboarding.

Onboarding and Training:

- Lead the onboarding process for new B2C sales hires, ensuring a smooth integration into the company.

- Utilize MIS to track and evaluate the effectiveness of onboarding programs.

- Oversee orientation sessions to familiarize new hires with company policies, culture, and expectations.

- Work closely with B2C sales managers to design and implement ongoing training programs.

Performance Management:

- Develop and implement performance management processes for the B2C sales function.

- Use data analysis to assess and improve the performance of B2C sales team members.

- Monitor and evaluate the performance of B2C sales team members, providing constructive feedback and support.

- Assist in the development and implementation of B2C sales incentive programs.

Employee Relations:

- Act as a point of contact for B2C sales team members regarding HR-related inquiries, issues, or conflicts.

- Collaborate with the HR team to address and resolve employee relations matters in a timely and effective manner.

Data Analysis and MIS:

- Develop and maintain HR metrics related to B2C sales, such as turnover rates, time-to-fill, and training effectiveness.

- Utilize data analysis to provide insights into sales team performance and effectiveness.

- Prepare regular reports for management on key HR performance indicators within the B2C segment.

Requirements:

- Degree in Human Resources, Business Administration, or a related field.

- 7 years of experience in HR, with a focus on B2C sales recruitment and support.

- Proven experience in leadership roles and overseeing HR functions.

- Strong analytical skills and experience in data analysis and MIS for HR functions.

- Knowledge of relevant employment laws and regulations.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Proven ability to work effectively in a fast-paced and dynamic B2C sales environment.