AGM - Product Management - Web & Mobile App - Telecom

Opportunity with a Leading Telecom Company in Mumbai, AGM profile-Product Management:Web & Mobile App

This opportunity is for an AGM profile with a leading Telecom Company for their Corporate Office in Mumbai.

Please find below the details with respect to the concerned position :

Role purpose :

The purpose of the position is overall Product management for Web and/or Mobile app.

Key accountability and decision ownership :

- Develop deep understanding of customer needs/insights for the development of web and app

- Own the web/app Road map

- Interact with multiple stakeholders within the organisation to understand requirements and convert it into spec- ing documents.

- Develops the Production Roadmap, feature prioritization & release plan for Web/app

- Day to day interaction with managing multiple stakeholders in technology.

Core competencies, knowledge and experience:

- Excellent understanding of the Online/Digital marketplace: trend awareness; industry best practices; competitor analysis.

- Strong customer orientation and obsession with consumer/user journeys

- Capable of working in a matrix organisation and should be able to build relationships and credibility both internally and externally.

- Ability to align teams cross-market / function/agency partners/IT vendors without necessarily having direct management control

- Attention to detail

Must have technical / professional qualifications :

- Minimum of 2 yrs experience in Online/Digital.

- Management of Web/app assets.

- Ability to join the dots - user feedback, analytics feedback, usability research to then make continuous improvement to the user journeys

- Technical understanding

Key performance indicators :

Quantitative (financial) indicators :

- Measuring ROI and proving business benefit from capability or service change

Qualitative (non-financial) indicators :

- Commercial & operational targets for online and self-service domain- revenue, profitability, user experience quality measures, adoption of the products and services

- Leading virtual teams across online, UX, technology and delivery

- Developing a high performance team and culture

- Executing on delivering a world class Online and Self Service experience

- Always up-to-date content including a robust and updated product catalogue